Refund policy

Returns & Refunds Policy

At TheMountedPalette, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and transparent return and refund process.

Return Window

You have 72 hours (3 days) from the time your order is delivered to contact us and request a return.

To initiate a return, please email us at contactmountedpalette@gmail.com with your order number, name, and reason for return.

Return Conditions

• Items must be returned in the same condition as received — unused, undamaged, and in their original packaging.

• Returns are accepted only after inspection.

• Customers are responsible for ensuring the item is securely packaged for return shipping.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within a few business days.

Non-Returnable Items

Certain custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.

Contact Us

For any questions about returns or refunds, please reach out to us at:
📧 contactmountedpalette@gmail.com